Terms

1. The service

Kaarigar Gwalior (“we”) runs a booking service on the website, the app and WhatsApp. We connect you with independent plumbers and electricians in Thatipur, City Centre, Lashkar, Morar. Kaarigars decide whether to accept a job and are responsible for their own work.

2. Your account

You log in with an OTP sent to your mobile number. Your account is created the first time you enter an OTP. Never share your OTP. Give a correct name, address and a phone number you answer.

3. Bookings

• A booking is confirmed when you press “Confirm booking” on the last step and receive a booking ID (like KG-1042).
• ASAP bookings are possible only during service hours. Otherwise choose a free 2-hour slot.
• Booking status uses the same words everywhere: Booked → Finding kaarigar → Kaarigar assigned → On the way → Work in progress → Completed.

4. Prices

• Visit fee: shown before you book; it is the only amount fixed in advance. Coupons apply to the visit fee only.
• Work charges: the website shows an estimate from the rate card. The kaarigar checks the problem and tells you the price before starting. No work starts without your OK. You pay work charges directly to the kaarigar.
• Parts and material: extra, only with your OK.
• Tax: currently 0%. When it applies, it is shown as a separate line.

5. Promise, cancellation and refunds

The full rules are on the cancellation and refund page. In short: free cancellation until “on the way”; for ASAP bookings, the visit fee comes back if the kaarigar is not there within 3 hours.

6. Ratings and conduct

After a completed job you can rate it once, 1 to 5 stars. Ratings must be honest. Please treat kaarigars with respect. We may stop the service for fake bookings, abuse or misuse.

7. Our responsibility

We check kaarigars through our local chowk agents, who meet each kaarigar in person and look at their ID (the ID number is not stored). Beyond that, the kaarigar is responsible for the quality of the work, but we will help fully if something goes wrong. As far as the law allows, our liability is limited to the visit fee of that booking.

8. Complaints

Raise a ticket in “My account” → “Help”, or call the number on the contact page. The grievance officer's details are below.

9. Law

These terms follow the laws of India. Disputes are heard by the courts in Gwalior, Madhya Pradesh.